This is another example of information that I would categorize as "a given". One of the things that is useful for the marketing researcher from this study is understanding the magnitude of how much factors like mindshare, market share, and trailability affect sales and user preference. I don't think it is a surprise to anyone that popular software platforms can demand a higher price than up and comers. Though the study says this is helpful to practitioners, I would disagree. The question for marketing professionals are things such as: 1.) How much of a premium can be tolerated before they begin to lose market share to their more aggressive, lower cost competitor start eating away at their market share; 2.) What strategies can the new entrants into this market use to unseat the market leaders from their position. This type of research doesn't give them a lot of direction in these regards.
What was particularly interesting to me was the late delivery of this research. Why would MISQ accept a study based on data that was so old? In addition, there is the perspective of the timeframes. 1996 and 1997 were relatively early in the development of web servers. The World Wide Web was the impetus that put server software on the map, and that really only began to gain public recognition in 1993. This study was published after the Y2K and Dot-com Bubble burst, yet there is no reference to extreme surge in the server market that occurred between 1996-December 2002 when this study was published; very peculiar.
Keywords: Marketing, server software